Shipping policy

Lucky for you, we are currently offering free worldwide shipping on every order! Be sure to take advantage of this promotion before it's over (we normally offer free shipping on all orders over $85). We package & ship orders to nearly every country across the globe but transit time will vary from location to location. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

All orders are processed & shipped as soon as possible through many of our domestic and international warehouses, depending on the fastest shipping method available to your location.
We typically take 1-3 business days for handling & processing Non Customizable products and 7-15 business days for Custom-Made Gifts & Jewelry.
The typical delivery time frame is anywhere from 10-30 business days. Depending on your location, you might receive items much earlier.
Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays.
Tracking information, including the carriers, are provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to customercare@vibevice.com for additional assistance in this matter.

Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.

CAN I CHANGE THE DESTINATION COUNTRY OF MY ORDER?

HOW WILL I KNOW MY ORDER HAS SHIPPED?

You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 5 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update with USPS.
Please keep in mind delivery dates may change due to inclement weather conditions, Covid 19, and the holiday season.

LOST/MISSING PACKAGES

VibeVice™ is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge. We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.

PLEASE NOTE:

If your personalized product was remade, your order might be delayed.
Only those items that passed the quality inspection process can be sent out, with our standards, and aim to supply you with a perfect gift.
At this time, we do not ship to APO/FPO addresses or college dorms, Mexico or Brazil. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
Expedited shipping is not offered to P.O. Box shipping addresses.
We do not offer overnight shipping.
If you have any questions, please feel free to contact us via email: customercare@vibevice.com.

COVID Disclaimer:

Due to high volumes and COVID 19 Pandemic, delivery times may be a bit longer than normal. Please reference our Order tracking feature to track your order in real-time and receive notifications. Max delivery time – 30 business days. *This doesn’t include our 2-5 day processing time. *All shipping times exclude clearance/customs delays

NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.